We work with trained, vetted cleaners who follow a checklist-based process. Quality checks and customer feedback help us maintain consistent standards.

Tips are optional and always appreciated, but never expected. The best way to support us is recurring bookings and referrals.

We’ll contact you early to reschedule to the nearest available date/time. If you prefer to keep the booking, we’ll confirm staff availability first.

Yes — first-time cleans can take longer because we handle buildup and establish your baseline. After that, maintenance visits are usually faster and more predictable.

Not necessarily. Many clients provide access instructions (key, caretaker, or gate code). If you’re away, we’ll confirm what areas to prioritize before starting.

When possible, yes — consistency matters. If a preferred cleaner is unavailable, we’ll assign a trained replacement and keep your checklist the same.

We can accept Mobile Money, Paypal,cash, card or bank transfer depending on your preference. For recurring clients, we can set a simple pay-after-service arrangement.